Terms of service

OGSetu is software that a housing society uses to run its gate, dues, notices, complaints, amenities, meetings and related work. Features change over time; something described as planned is not promised until it ships.

• You sign in with a Qviple account, by password or by an OTP sent to your mobile number. Your Qviple account is governed by Qviple’s own terms.
• Societies are set up by the OGSetu team together with the society. You get into a society by joining with its code and being approved, or through an invite.
• Keep your Qviple password and OTPs to yourself. You are responsible for what is done with your account.
• Your access to a society ends if its admin removes you, and we may suspend an account that breaks these terms.

A society using OGSetu, through its admins and committee, is responsible for:

• the accuracy of what it records, such as flats, members, charges, invoices and payments;
• approving the right people and giving roles only to people who should have them;
• having a lawful basis for the information it records about residents, staff and visitors, including photos taken at the gate, and telling them about it;
• the notices, documents and messages it publishes.

Do not use OGSetu to:

• access a society, account or record you are not entitled to, or try to get around permissions;
• record false payments or entries, or impersonate someone;
• post unlawful, abusive or misleading content, including in the Social tab;
• overload, probe or disrupt the service, or copy it by automated means.

Maintenance and other charges are owed to your society, not to OGSetu. OGSetu records them and issues invoices and receipts on the society’s behalf. Where a society has switched on online payment, payments are processed by PhonePe under PhonePe’s terms. Questions about the amount you owe, and refunds of dues, are for your society; see our refund policy.

SOS alerts go to the people your society has set up, such as on-duty guards, the committee and its SOS contacts. OGSetu does not monitor alerts and cannot guarantee that anyone will respond, or that a notification will arrive, for example when a phone is off or offline. In an emergency, call 112 or the relevant emergency service first.

The Social tab is the social network shared by Qviple apps, and what you post there can be seen outside your society. You are responsible for your posts and messages. Content can be reported and people can be blocked in the Social tab, and we may remove content or restrict accounts that break these terms.

What a society pays for OGSetu, if anything, is agreed with that society in writing, and that agreement governs fees, billing and cancellation. Nothing on this website is a price offer.

Your society’s records belong to your society, and your personal information is handled as described in our privacy policy. Each member can export their own data and delete their account from the app.

We work to keep OGSetu available and accurate, but we provide it as it is and as available, without a promise that it will be uninterrupted or error-free. Some gate actions can be recorded offline and sync later. We may change or stop features, and we will give societies reasonable notice of changes that materially affect them.

To the extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by information a society or its members entered, by a third-party service such as Qviple or PhonePe, or by events outside our reasonable control. Nothing in these terms limits a liability that cannot be limited by law.

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts in India.

When we change these terms we update the date at the top of this page. If a change is significant, we will tell you in the app before it takes effect. Continuing to use OGSetu after that means you accept the new terms.

Write to hello@ogsetu.com or WhatsApp +91 72761 47751.

Grievance Officer, Mithkal Minds: hello@ogsetu.com. Put “Grievance” in the subject and we will acknowledge it and reply within the time the law requires.