Refund policy

Dues are paid to your society, so your society decides whether a refund is due, following its own bylaws and committee decisions. OGSetu gives the society the tools to handle it:

• A resident or an admin raises a refund request in the app against a payment.
• A society admin approves or rejects it; residents can see the status of their request.
• For a payment made online through PhonePe, the approved refund is sent through PhonePe to the original payment method. When it reaches you depends on PhonePe and your bank.
• For a payment recorded offline (cash, cheque, NEFT or a UPI transfer made outside the app), the society returns the money directly and marks the refund complete.

Amenity booking fees are added to the flat’s invoice. If a booking is cancelled at least 24 hours before it starts, the fee is credited back.

If money left your account but the payment does not appear in OGSetu, first check your payment history in the app after a few minutes, since payments are reconciled automatically. If it still does not appear, write to hello@ogsetu.com or WhatsApp +91 72761 47751 with your society, flat, the amount, the date and the PhonePe or UPI transaction reference, and we will help you and your society trace it.

What a society pays for OGSetu, if anything, is set out in its written agreement with us, including any refund or cancellation terms. There is no online subscription to cancel in the app. To end your society’s use of OGSetu, write to hello@ogsetu.com; members can export their own data before the society leaves.

Refund questions: hello@ogsetu.com or WhatsApp +91 72761 47751.

If you are not satisfied with how a refund question was handled, write to our Grievance Officer at hello@ogsetu.com with “Grievance” in the subject.